January 13, 2022 12:00pm – 1:00pm Map & Directions 602-252-4144

Webcast: How to Respond to an Upsetting or Critical Email

Description

It's happened to all of us. We open our inbox in a calm frame of mind and then, Pow! We read an email that sets our blood boiling. Whether the email is critical, insulting, or just plain upsetting, we feel shaken and tempted to bite back. In this program, you will learn strategies for dealing with upsetting emails so that you keep your cool and retain relationships. We will review the process of responding (or not responding) to the email as well as tips about managing our emotions.

Location

ASCPA Live Online Webcast
Phoenix, AZ 85034-6617

Registration Time

11:30am

Fees

Member:
$37
Non-CPA Staff:
$50
Non-CPA Staff (100% club):
$37
Non-CPA Staff (sole proprietor):
$37
Non-Member:
$50
Webcast
Management
1

Objectives

  • Identify the core principles of responding to upsetting emails.
  • Analyze the motivations of the writer of an upsetting email.
  • Master a four-step process to responding appropriately to a critical email.
  • Know when not to respond.
  • Learn tools for mastering the feelings that an upsetting email evokes

Course Level

Overview

Vendor

CalCPA Education Foundation More With This Vendor

Designed For

CPAs, financial professionals and staff.

Prerequisites

None.

Highlights

  • Business communication
  • Emotional intelligence
  • Human resources
  • Practice management

Notes

Entry-level/Individual contributor; Manager/Senior Manager; Director; Executive/VP; Sole Practitioner; Board

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